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EnglishWuhan Grano Intelligent Technology Co., Ltd. was founded in March 2018 and has been recognized as a national high-tech enterprise, a national "Little Giant" specializing in niche fields, and a nationally certified enterprise for the integration of IT with industrialization. The company has received honors such as the Special Prize of the China Association of Commerce Science and Technology Award and the First Prize of the Electric Power Construction Science and Technology Progress Award. Grano adheres to a multi-track development strategy, focuses on high-value-chain products, and embraces long-termism. After years of exploration, the company has gradually established three core business tracks: precision motion control, smart grid sensing, and laser micro- and nano-manufacturing.
As the company expands in scale and its operations become more complex, Grano faces challenges such as low efficiency due to remote work, information silos caused by multiple systems, and significant pressure in managing security risks. These issues have severely impacted the company's operational efficiency, information security, and brand image, making it urgent to leverage digital tools to enhance management effectiveness and risk prevention capabilities. To address these challenges and achieve sustainable growth, Grano has chosen to collaborate deeply with DingTalk, using DingTalk's powerful AI technology and digital solutions to build an AI-based digital foundation.
1 robot "Ruo Fei" provides quick responses to employee inquiries
Grano integrates its self-developed AI model "Ruo Fei" and its internal knowledge base into a DingTalk robot via the DingTalk Open Platform API. This enables the robot to quickly respond to employee inquiries, providing accurate answers based on the knowledge base resources. This significantly improves problem-resolution efficiency while reducing reliance on human resources and enhancing employee satisfaction. In addition, the system seamlessly integrates with DingTalk's attendance features, automatically collecting and organizing daily attendance data and ticket statuses, and presenting the information in an intuitive and easy-to-understand format. This helps managers better track team dynamics and workload conditions.
Build an automated message notification system using DingTalk PaaS applications as a bridge
In daily business operations, cross-departmental collaboration often suffers from delays due to cumbersome ticket approval processes, which seriously affects work efficiency. With the support of DingTalk, Grano uses self-built PaaS applications as a bridge to seamlessly connect pending tasks from the OA and ERP systems with DingTalk message notifications. By combining DingTalk's task management and message push features, Grano has built an automated notification system that sends daily progress reports on tickets to DingTalk groups at scheduled times. After the project went live, the task submission process, which previously took 5 minutes, was reduced to just 1 minute, and the total time required to handle tickets was significantly shortened. More importantly, the "task flow equals notification, notification equals action" model effectively prevents tasks from being overlooked, ensuring that every task receives timely and appropriate attention and handling.
Real-time security log push keeps risk prevention one step ahead
Facing tough challenges such as high cybersecurity risks, difficulties in identity authorization management, and the risk of information leakage, Grano has collaborated deeply with DingTalk to build an internal network situational awareness system. Leveraging DingTalk's custom application development capabilities and intelligent robot services, Grano pushes security logs in the form of interactive cards to relevant personnel in real time, enabling rapid identification and containment of potential threats. At the same time, using DingTalk's backend behavior monitoring function, Grano can quickly detect and handle abnormal activities, effectively strengthening its information security defenses. This AI-driven approach has significantly improved the company's overall security protection level, helping Grano more confidently address increasingly complex cybersecurity threats and build an impregnable digital defense line.
From automated employee inquiry handling and efficient cross-departmental ticket workflows to real-time cybersecurity alerts and protection, Grano has leveraged DingTalk's AI technology and digital foundation to create a highly efficient, intelligent, and secure digital work environment, laying a solid foundation for the company's long-term development. In the future, while continuing to focus on its core business tracks, Grano will further enhance its digital capabilities with DingTalk's continuous innovation and technical support, empowering its business with technology and driving growth through innovation.
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