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EnglishIn today's AI explosion, DingTalk has launched a powerful new AI capability—an AI customer service assistant that can automatically connect to enterprise official websites and WeChat public accounts to directly serve consumers and business customers.
Since its launch, this capability has been warmly received by enterprise customers. More than 700 companies, including Yundechu Technology, Rokid (Leqi), Redline, Awei Electronics, and Jingzhunxue, have already integrated it into their systems.
01 Connecting Across Multiple Scenarios, Including WeChat
The head of the marketing department at Rokid (Leqi), one of "Hangzhou's Seven Little Dragons," noted that after the Spring Festival, a "cyber-level impromptu speech" delivered by the company's AR glasses sparked widespread online discussion. A flood of users poured into the company's WeChat public account to inquire about product information. The company immediately integrated DingTalk's AI customer service assistant, which not only significantly eased the workload of the operations team but also enabled the company to serve users better and more promptly.
According to reports, DingTalk's AI customer service assistant can understand users' true needs through multi-turn conversations and effectively answer in-depth questions such as "product parameter pairs." Specifically, when a user asks a question, the assistant first searches for an answer in the knowledge base and then leverages the large model's understanding capabilities to provide professional and accurate responses.
The 24/7 online assistant no longer responds with mechanical scripts; instead, it acts as a "super brain" that has deeply digested product manuals, technical parameters, and service processes, enabling it to automatically respond and drive tasks forward with near-instantaneous response times.
In addition, DingTalk has opened up the ability to deploy the AI assistant to external platforms such as WeChat service accounts, subscription accounts, mini-programs, and enterprise official websites, allowing businesses to serve users more conveniently through a wide range of channels. This means that in the future, whether users are interacting via a WeChat public account, an enterprise website, or other channels, the customer service they encounter may be powered by DingTalk's AI assistant capabilities.
02 Sci-Tech Enterprises Are Rapidly Adopting the Solution
Based on DingTalk's AI assistant, the public account AI consultant "Xiao Ruibao" from synthetic biology unicorn Redline has evolved into a personal skincare advisor and digital product manager: Users can upload a selfie, and the system instantly generates a personalized skin condition analysis report, evaluating multiple dimensions such as moisture levels, sensitivity index, and wrinkle issues.
Awei Electronics, an IC design company, has transformed its website's intelligent customer service "Xiao Wei" into a chip technology expert: Having learned the product knowledge of the company's thousands of chips, the assistant can accurately answer customers' technical questions about product performance and specifications.
Since the launch of the AI assistant in January 2024, DingTalk AI has built a complete product ecosystem ranging from general-purpose capabilities to vertical industry scenarios. The newly launched AI customer service assistant can be quickly deployed in just three steps and boasts three core advantages:
01 One-click activation of dormant enterprise knowledge assets
The product manuals, technical documents, or product links stored in DingTalk can instantly be converted into training material for the AI assistant, eliminating the need to build a knowledge system from scratch. Moreover, through secondary development, the system can be adapted to accommodate additional external knowledge base training requirements.
02 Low deployment threshold, delivers real results
Enterprises do not need to build an AI system from scratch based on large models; the entire process—from creating, training, and deploying the AI customer service assistant—can be completed within DingTalk. Users can choose from multiple base models, and the workflow capabilities enable multi-person collaboration and continuous service. The AI assistant can synchronize user feedback to DingTalk applications such as Multi-dimensional Tables and Yida, ensuring that customer product suggestions are automatically forwarded to product managers and technical issues are promptly routed to technical support for follow-up.
03 Connects across multiple customer-facing scenarios, including WeChat
DingTalk offers free access to multi-platform deployment capabilities for the AI assistant, allowing it to be published with a single click to websites, public accounts, and mini-programs, enabling every enterprise to quickly gain an AI-powered customer service agent that understands both business and products.
AI capabilities represented by intelligent agents are transforming enterprise intelligent customer service from a simple "question-and-answer machine" into a "business growth engine." This is not just a product iteration—it's a ticket for every enterprise to seize the opportunity of intelligent service transformation!
DomTech is DingTalk's officially designated service provider in Macau, specializing in providing DingTalk services to a wide range of customers. If you'd like to learn more about DingTalk platform applications, feel free to contact our online customer service or reach us by phone at +852 95970612 or by email at cs@dingtalk-macau.com. With an outstanding development and operations team and extensive market service experience, we can provide you with professional DingTalk solutions and services!