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EnglishThe "HaiZhengTong" platform, the province-wide unified entry point for government collaboration, has aggregated more than 650 applications and enabled over 1,600 internal government tasks to be completed without any in-person visits, significantly empowering the government's digital transformation.
HaiZhengTong is a mobile office app developed by Hainan Province to advance its digital government initiatives. Built by the Hainan Provincial Big Data Development Center with technical support from Alibaba's DingTalk, it serves as the sole digital portal for all public officials across the province to collaborate on government affairs. Over the past four years since its launch, HaiZhengTong has helped citizens and businesses complete "one matter in one visit," and even "no visits required," greatly improving the efficiency of government services. At the same time, it has significantly enhanced work efficiency in four core scenarios: document processing, meeting management, task execution, and decision support.
Guo Fangming, Director of the Government Services Division at the Hainan Provincial Big Data Development Center, said: "HaiZhengTong promotes data collaboration and sharing, efficient document flow, real-time communication, and one-click command transmission. By embedding AI and other technologies into key scenarios such as grassroots governance, government services, and emergency response, the platform has redefined government collaboration and service models. It connects data flows across business, service, and decision-making chains, injecting new digital momentum into the development of the Hainan Free Trade Port."
Li Xiaoyan, General Manager of the Government Sector at DingTalk, stated: "HaiZhengTong is a model of deep co-creation between DingTalk and the Hainan Provincial Big Data Development Center. As the technology foundation, DingTalk's core value lies in providing a stable, reliable platform and an open application ecosystem, truly enabling 'data to move more while people move less.' In the future, we will continue to integrate cutting-edge AI technologies to help HaiZhengTong evolve, providing solid technical support for the development of Digital Hainan and Smart Hainan."
A New Smart Work Order Model: Voice Reporting and AI Dispatch Boost Grassroots Governance Efficiency
In a community in Yanzhou District, Sanya City, grid worker Xiao Wang quickly reports inspection issues using his phone's voice feature. "Previously, it took 10 minutes to enter a single work order; now, I just speak two sentences into my phone, and it's done in as little as two minutes," he says. He demonstrates the convenient operations available on HaiZhengTong, including voice-based smart reporting, automatic location tagging, and large-model-powered intelligent work order assignment—features that make tedious work order processing both efficient and precise. This represents a new smart work order model developed by Yanzhou District, leveraging DeepSeek's government-specific large model in conjunction with HaiZhengTong to inject technological momentum into grassroots governance.
In the past, traditional work order systems suffered from time-consuming data entry, inaccurate classification, and inefficient cross-departmental workflows. Xiao Wang recalls that manual form-filling required repeated verification, was time-consuming, and prone to errors. Today, Yanzhou District has implemented an end-to-end digital closed loop for work order processing through innovative features such as "intelligent work order category recommendations" and "one-click voice reporting." The voice recognition accuracy exceeds 90%, reducing the time required to enter a single work order by 80%. An AI-powered semantic analysis system ensures that cross-departmental work orders are assigned with 95% accuracy, while a spatial intelligence matching system integrated with a GIS geographic information system keeps location error rates below 0.5%, creating a "15-minute response zone."
This transformation not only reduces repetitive labor at the grassroots level but also unlocks new efficiencies in precision services. Through a collaborative mechanism combining "AI + grid workers," staff can devote more energy to addressing public concerns and disseminating policy information. Data shows that the average daily volume of work orders processed has increased by 40%, and public satisfaction has risen significantly. Moving forward, Yanzhou District plans to further expand the use of large models in areas such as policy interpretation and smart law enforcement, building a smart governance network that provides comprehensive situational awareness and real-time responses. This effort aims to provide a replicable "Yanzhou Model" for modernizing grassroots governance in the Hainan Free Trade Port.
In the past, obtaining such a certificate involved a "three-level in-person process": residents first submitted their applications to the neighborhood group for initial review, then the community committee conducted a secondary review, and finally, the subdistrict office issued the final approval and stamp. The entire process often took several days. Ms. Wang shared, "Not only did I have to make three trips, but the documents were passed back and forth repeatedly, which dragged out the process. When my child needed the certificate urgently for school, it was really stressful." Today, leveraging the "zero in-person visits within government agencies" system on the HaiZhengTong platform, Qiongshan District has launched the "Qiongshan Certificate and Documents in One" service, enabling "fewer in-person visits for residents and more data movement." Residents simply submit their applications at the subdistrict office, and staff can use the system to instantly push the information online to the neighborhood group and community committee for joint review. There is no need for a second in-person visit, and the three-level review can be completed—and the certificate issued—in as little as one day.
Since the system went live, Qiongshan District has processed 92 certificates and related documents under this model, with a significant increase in public satisfaction. Even more noteworthy is that the platform integrates 29 "one matter in one visit" services, including "Government Services in One" and "HaiyiBan Needs in One." Through process reengineering and data sharing, the platform has transformed grassroots approvals from a serial process to a parallel one, saving residents time while dramatically reducing redundant tasks for grassroots staff.
Zhu Kunxiong, Director of the Qiongshan District Government Services Center, emphasized: "Reform is not about subtraction; it's about adding value through digital thinking. The 'zero in-person visits within government agencies' model breaks down departmental silos, optimizes approval processes, and boosts work efficiency, truly empowering grassroots governance with data and providing a replicable practical example for enhancing the quality and efficiency of government services in Hainan."
Responding to Typhoon "Butterfly": HaiZhengTong Supports End-to-End Emergency Coordination
This year's No. 1 typhoon, "Butterfly," brought significant wind and rain to Hainan Island. Following a tabletop exercise of the provincial flood and storm emergency command system, Danzhou City swiftly activated its emergency response plan. Relying on the HaiZhengTong app, the city established an end-to-end coordination system covering "monitoring and early warning, task assignment, collaborative response, and dynamic feedback," providing precise support for typhoon defense.
From monitoring and early warning to emergency response, Danzhou City has achieved full-process digital management through HaiZhengTong. The meteorological department provides real-time updates on the typhoon's path, while the water resources department simultaneously monitors reservoir water levels. Emergency response, fire services, and agriculture departments collaborate online to assess risks. That morning, relevant departments completed the pre-release operation at Tianjiaotan Reservoir, controlling the discharge rate at 150 cubic meters per second, with an expected total discharge of 30 million cubic meters. Meanwhile, Baimajing Town used HaiZhengTong to launch typhoon-prevention publicity campaigns, and all 1,290 fishing boats in the town had safely returned to port ahead of the storm.
The test posed by Typhoon "Butterfly" underscores the efficiency and reliability of proactive digital operations. Looking ahead, the "HaiZhengTong" platform will continue to leverage digital technologies to empower refined urban management, guided by the principle of "a unified provincial strategy and island-wide integration," to promote coordinated regional development.
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