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EnglishIn recent days, Jinling Chain Hotels has formed a strategic partnership with DingTalk to build the "Genlink" operations management platform based on DingTalk's digital foundation and AI capabilities, enhancing the group's overall collaborative operational efficiency.
The Nanjing Jinling Hotel, founded in 1983, gained international fame as the "tallest building in China." It was one of the first six large foreign-oriented tourist hotels approved by the State Council in the early days of China's reform and opening-up in 1979, and the first five-star hotel in Jiangsu Province. Jinling Hotel Co., Ltd. was established in 2002, with hotel investment management as its core business. The company has expanded into diversified and synergistic industrial chains, including commercial complex operations, liquor trading, property management, and food technology. Jinling Chain Hotels now operate 246 properties across 87 cities in 18 provinces nationwide.
Through this collaboration, Jinling Chain Hotels will leverage DingTalk's AI assistant, Teambition, low-code tools, and other solutions to support the group's management transformation. The partnership will help departments adopt digital office practices, optimize business processes, and improve collaborative efficiency.
Specifically, through the "Genlink" operations management platform, the Human Resources Center can address personnel file data issues, conduct talent inventories, build talent pipelines, and perform statistical analysis for key talent management. This enables organizational insights and reduces personnel management costs for the hotels. The Quality Standards Center can use DingTalk Docs and Knowledge Base to build an operations quality training knowledge base, providing a continuous learning platform for new employees. The Marketing Center will use DingTalk's low-code platform to build a customer management tool, track business throughout the customer lifecycle, and accumulate rich data to support precise decision-making.
With DingTalk Meetings and Teambition, the Operations Management Center will achieve end-to-end online collaborative management of tasks across all links in the chain hotel operations, automatically summarizing and analyzing store performance data. The Engineering and Technical Center will be able to efficiently manage construction projects for chain hotels nationwide, ensuring that each new location opens on time and meets quality standards.
In the frontline operations management of hotels, communication and collaboration among employees are frequent and challenging. The speed and quality of process tracking directly impact customer experience and satisfaction. Each DingTalk group creates an instant-feedback digital unit, tightly linking business operations into a real-time command center. With rich group chat capabilities, along with aggregated features such as report analytics, operational actions, business applications, form submissions, task management, and AI assistants, the Jinling Hotel Group has significantly shortened its information acquisition pathways, effectively boosting communication and collaboration efficiency. Statistics show that after adopting DingTalk, information reach accuracy has improved by 80%, and business closed-loop rates have increased by 50%.
A relevant official from Jinling Chain Hotels stated that for a time-honored brand to keep up with the times, it must skillfully use the tools and technologies provided by the era. As a leader in digital collaborative office solutions, DingTalk is helping Jinling enhance management efficiency, optimize guest experiences, innovate service models, and accompany the brand on its journey toward becoming a century-old institution.
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