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EnglishSince 2024, the hotel industry has gradually recovered and entered a精细化 "small-step, fast-run" phase. According to data from OviCloudNet, 23,000 new hotels opened in China during the first half of 2024, bringing the total number of hotels to over 360,000—109% of the 2019 level. Against the backdrop of intensifying industry competition, continuously improving occupancy rates and average room rates has become a key metric for hotel operations.
As a core platform for digital transformation in the hotel industry, DingTalk offers a "one-stop" solution covering new hotel setup, operational management, integrated business-finance systems, HR management, and payroll management, helping mid- to high-end hotels achieve a transformation and upgrade toward data-driven operations, intelligent experiences, and online business processes.
01 Automated New Hotel Setup for Efficient Nationwide Expansion
● Centralized franchise lead management with standardized milestones to drive franchise expansion
Hotel franchise leads are numerous and complex, with a long lead-to-conversion pipeline. DingTalk breaks down every step—from franchise policies, lead tracking, contract management, training preparation, to operational inspections—into sub-tasks, which are tracked and coordinated by dedicated personnel, significantly reducing decision-making costs.
● Use DingTalk Projects for new hotel setup to ensure tasks find the right people
During the opening process, multiple parties are involved in construction, leading to complex staffing and inefficiencies in project execution, unclear cost management, difficulties in implementing training and quality control, and deviations in service delivery. DingTalk Projects supports multi-node workflow design, enabling businesses to create customized workflows around key actions such as contract uploads, invoice confirmation, and progress updates. Tasks are assigned to responsible individuals, ensuring that tasks find the right people and enabling efficient task updates and information processing. With DingTalk's automation capabilities, a single project manager can now oversee the setup of 30 new stores, compared to just 10 previously.
● Boost new employees' learning motivation to build a self-driven organization
New employee training is a critical component of the new hotel setup process. Dongcheng Group, known as the "Whampoa Military Academy" of the industry, has built a customized learning platform for frontline staff using DingTalk's "Cloud Classroom" and "AI Practice." Through self-directed training, the company not only ensures consistent service standards but also motivates employees to engage in continuous self-learning.
In companies with high employee turnover, talent retention is the top priority of management. DingTalk's "Organization Brain" tracks every employee's growth journey—from store associates and store managers to store directors—based on organizational strategy and job skills, creating replicable talent profiles. At the same time, combined with AI practice, a standardized promotion system is used to enhance overall capabilities and reduce the cost of talent replication.
02 AI powers daily operations, freeing up manpower for higher-priority tasks
● DingTalk AI: A digital strategist for rapid insights and intelligent decision-making
On the DingTalk AI platform, companies can break down operational metrics into sub-metrics such as occupancy rate, average room rate, and revenue. Every day, managers receive automated reports from AI, alerting them to operational trends in their focus areas. The system provides multi-dimensional data analysis—from cities and individual stores to specific guest rooms—and offers actionable recommendations to improve operations.
● Let AI handle routine tasks to save employees time
DingTalk AI has become an intelligent assistant for technical, operational, and customer service teams in stores. By inputting task instructions through DingTalk, AI automatically analyzes issues and generates work orders or answers. This automated, intelligent task allocation significantly reduces human error, improves response efficiency, and ensures closed-loop management across the entire service process.
Yastar Hotels, one of China's top seven hotel chains, has implemented intelligent management of cleaning, maintenance requests, material usage, and smart inspections on DingTalk. Through automated task assignment and report generation, the system ensures that issues are identified and resolved promptly. At the same time, Yastar uses an AI-powered smart customer service bot to provide guests with 24-hour support for reservations, inquiries, and complaints, saving employees more than 70% of their working time.
03 Integrated business-finance management ensures funds flow to critical areas
● Enhance supplier management systems with an evaluation mechanism
To address the lack of systematic supplier management and difficulties in monitoring supplier performance, Hongshulin Hotels used DingTalk's Yida platform to build a supplier performance evaluation system. The system centrally records supplier information, collaboration history, and evaluation data, establishing a comprehensive archive and closed-loop management framework. This solution helps hotels identify high-quality partners and achieve efficient, end-to-end supplier management.
● Integrate business systems for end-to-end financial synchronization
Business and financial data are often complex and voluminous, requiring flexible customization and ready-to-use solutions. DingTalk's low-code platform provides visual development tools that help businesses quickly build end-to-end systems for procurement, inventory, sales, and financial management. Combined with BI data analytics, the platform enables real-time financial monitoring, ensuring data accuracy and consistency across all stages.
● Streamline inventory management to optimize store asset utilization
DingTalk's store inventory management capability enables transparent, end-to-end asset management. Managers can use the platform to track the status, location, and usage of assets at any time, effectively preventing asset idleness or loss and improving asset utilization and the precision of material management.
04 Intelligent HR management adapts to diverse attendance scenarios
● Flexibly define special attendance rules to accommodate various scenarios
DingTalk allows businesses to define special attendance conditions based on differences in attendance rules across locations, effectively supporting shift work, fieldwork, overtime, and other scenarios while enhancing the consistency and standardization of attendance enforcement.
● Automatically generate attendance records and integrate with the smart payroll system
Monthly attendance records can be generated automatically. For night shift allowances unique to store employees, specific time periods can be set as the basis for night shift calculations. Combined with the smart payroll feature, the system can accurately calculate each employee's allowance at the end of every month—eliminating the need for time-consuming manual processing and reducing the risk of errors.
05 Smart payroll management: One-click precision for salary calculation and tax filing
The salary structure in the hotel industry is complex across different positions and levels, and traditional offline payroll management is not only inefficient but also prone to human error. As the first ecosystem co-creation partner in the hotel industry on DingTalk, Shenzhen Yali Digital Technology Group has adopted DingTalk's smart payroll system, achieving closed-loop payroll management and significantly improving the efficiency of salary calculation and tax filing.
● Adopt a smart payroll system for precise, one-click salary calculations
In the past, the HR department had to collect and consolidate salary data from multiple sources, a cumbersome process that relied heavily on Excel spreadsheets. Now, DingTalk seamlessly integrates data on position changes, promotions, salary adjustments, and attendance records, enabling automatic and accurate salary calculations with high efficiency.
● Tax and payroll data integration saves time and effort in calculation
In the past, issuing paper pay stubs and filing individual income taxes offline were time-consuming and labor-intensive. Now, the smart payroll system connects directly with the tax authority, enabling seamless data integration and one-stop management of multiple tax entities. Within DingTalk, automatically generated pay stubs can be viewed, significantly reducing labor costs.
DomTech is DingTalk's officially designated service provider in Macau, specializing in providing DingTalk services to a wide range of customers. If you'd like to learn more about DingTalk platform applications, you can contact our online customer service directly, or call +852 95970612 or email cs@dingtalk-macau.com. We have an excellent development and operations team with extensive market service experience, ready to provide you with professional DingTalk solutions and services!