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EnglishGuangzhou Sound Doctor Acoustics Technology Co., Ltd. (hereinafter referred to as "Sound Doctor") was founded in 2008, focusing on the R&D and manufacturing of noise control technologies and products. The company has achieved multiple scientific research breakthroughs in the field of acoustics. Its business covers areas such as construction, automobiles, ships, high-speed rail, subways, and military industries. Sound Doctor has been honored with titles such as National High-Tech Enterprise and National Specialized, Refined, Distinctive, and Innovative "Little Giant" Enterprise.
Innovating Customer Management Mechanisms: Boosting Follow-Up Efficiency!
In today's fast-paced business environment, frontline sales representatives often struggle to manage a large volume of leads, leading to information confusion and the loss of valuable business opportunities due to gaps in offline ledger records. Team leaders and management face challenges in monitoring the customer follow-up process, making it difficult to track and evaluate the quality of follow-ups. Customer resources are not fully circulated within the team, and team leaders cannot flexibly adjust lead assignments based on real-time situations, resulting in underutilized customer value. Moreover, customer data is often stored only in individual sales reps' notebooks, meaning that when team members change, these precious customer resources may be lost along with them.
After introducing DingTalk's Smart Marketing services from the App Center, Sound Doctor has revolutionized its customer management mechanisms by adopting an online lead ledger system for marketing activities. Frontline sales reps can now manage and follow up on customer leads more efficiently, reducing the risk of information errors and omissions. Team leaders and management can monitor customer follow-up progress in real time, ensuring transparency and controllability at every stage. For customers that are not followed up on in a timely manner, the system automatically flags anomalies, prompting sales reps to take targeted corrective actions. For team leaders and management, moving the customer follow-up process online not only improves operational standardization and timeliness but also facilitates real-time monitoring of follow-up quality. With reporting tools, management can easily track the entire team's follow-up performance, enabling more informed and data-driven decision-making. Customer resources are now shared and circulated within the team, and all customer data is systematically stored, becoming a valuable corporate asset and laying the foundation for end-to-end digital management of the customer lifecycle.
Efficient Response for Core Business Operations: Boosting Approval Efficiency!
In Sound Doctor's previous business operations, core departments generated a large volume of paper-based application forms daily, which required senior leaders to sign off one by one, resulting in relatively low approval efficiency. In addition, when handling urgent matters, the company typically relied on preliminary approvals via WeChat, followed by the submission of formal documentation—a method that, while speeding up response times, also increased operational risks.
After partnering with DingTalk, Sound Doctor conducted a comprehensive review of key functional departments, including the production department, product department, supply chain, vehicle management, marketing center, human resources, administration, and legal affairs. All approval processes were migrated to an online platform, enabling mobile approvals anytime, anywhere and significantly boosting work efficiency. At the same time, the entire approval process now offers excellent traceability, ensuring rigor and transparency in decision-making.
Easily Managing Over 500 Employees: Boosting HR Efficiency!
To meet business needs, the e-commerce team and night-shift departments have established complex scheduling rules, and the diverse work patterns have made attendance management particularly challenging. To ensure accurate attendance records for every employee, the company must assign dedicated staff to collect and organize data on a daily basis. As payday approaches, the human resources department must allocate two employees to spend an entire week compiling and analyzing everyone's attendance data—critical input for calculating payroll. This process places extremely high demands on both the accuracy and timeliness of information.
Sound Doctor has leveraged DingTalk's software and hardware capabilities to enhance its existing attendance management system, making it more adaptable to the needs of different teams. By introducing a smart attendance solution, the company can track each employee's attendance in real time, generate customized, detailed attendance reports, and export required data with a single click. This significantly reduces the workload of the HR team, speeds up data processing, improves accuracy, and ensures that the company has more efficient and reliable information support during payroll settlement.
In the future, Sound Doctor will continue to deepen its collaboration with DingTalk, further optimizing its existing digital management systems. At the same time, the company will remain attentive to industry trends and technological advancements, continuously exploring new application scenarios to drive the organization toward a higher level of digital transformation.
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