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EnglishRecently, International Data Corporation (IDC) officially announced the winners of the "2025 IDC China Future Enterprise Awards." DingTalk's "Digital Tertiary Industry Integration Management Platform" built for Laoxiangji and the "Best Express Cross-Border Logistics One-Stop Platform" co-built with Best Group both stood out from numerous entries and were awarded the "Special Award for Digital Native Enterprises."
IDC China Future Enterprise Awards: Honoring Pioneers in Digital Transformation
The IDC Future Enterprise Awards have been running for 10 consecutive years. As the industry's first award to recognize the efforts and achievements of various institutions, organizations, and individuals amid the backdrop of digital transformation, it is characterized by forward-thinking, neutrality, and internationalism. Each year, IDC selects the most representative digital transformation cases through public solicitation, public voting, and internal and external expert reviews, honoring the pioneers of future business and highlighting the commercial value of digital transformation.
Digital Native Enterprises: Born in the Cloud, Grown in the Cloud, Evolved in the Cloud
Digital native enterprises not only need to be "born in the cloud and grown in the cloud," but also build flat, collaborative, and evolving organizational and business structures based on a digital technology foundation. It is reported that this award was launched in March and went through nearly six months of solicitation and evaluation. Laoxiangji and Best Group earned the "IDC China Future Enterprise - Special Award for Digital Native Enterprises" with their respective implementation cases in the digital native field, which is well-deserved.
Laoxiangji: Digital Empowerment of the Franchise Management System
In its collaboration with DingTalk, Laoxiangji has integrated the "digital native" gene into organizational collaboration and production operations, significantly enhancing the intelligent management level of its franchise stores.
Specifically, DingTalk has built a store establishment subsystem for Laoxiangji, fully covering the preliminary preparation work of franchise stores, including site selection, renovation, equipment procurement, and license processing. This system standardizes the store opening process, ensuring that new store preparations strictly comply with brand standards while improving store establishment efficiency and shortening the time to open a new store.
In addition, Laoxiangji has introduced DingTalk's AI training solution, leveraging AI-powered simulation training and emergency drills to effectively enhance the service level and standardized operation capabilities of frontline employees. Laoxiangji has also built an intelligent Q&A system for internal employees based on DingTalk's enterprise-level AI platform, greatly shortening the training period for new employees and ensuring that personnel in various positions promptly master product specifications and procedural guidelines, thereby resolving the challenge of inconsistent execution standards in traditional franchise models.
Best Group: Intelligent Customer Service Reshapes Cross-Border Logistics Experience
Best Group has leveraged DingTalk's service groups, AI assistants, and other intelligent features to expand high-value scenarios such as intelligent customer service, achieving context recognition and an integrated service experience. The accuracy rate of AI customer service reaches as high as 99%, significantly improving service experience and satisfaction, and embedding the "digital native" concept throughout the entire customer operations process.
A Best Group customer commented, "In the past, I always worried about the lack of transparency in cross-border shipments. Now, I can place an order with one click, track the entire process in real time, and get instant responses from intelligent customer service—fast and worry-free!"
This digital-intelligent empowerment model not only strengthens the market competitiveness of Laoxiangji and Best Group in their respective industries but also lays a solid foundation for the continued expansion of their brands.
The Digital Future: Fall Behind or Be Left Behind
According to IDC's forecast, the total investment in digital transformation is expected to reach US$4 trillion by 2028, accounting for 70% of total ICT spending. There is a widespread consensus among enterprises that digital maturity directly determines an organization's risk resistance, responsiveness, and market competitiveness. Whether it is supply chain automation, cloud-based operating systems, or AI-driven data analytics, the market sends a clear signal: in the digital journey, fall behind or be left behind.
This award is not only a high recognition of the digital achievements of Laoxiangji and Best Group but also an important affirmation of DingTalk's role in building digital-intelligent infrastructure and innovative applications. In the future, DingTalk will continue to strengthen its technological innovation and service capabilities, driven by digital-native and AI-native principles, and will continue to grow together with enterprises and partners, creating new momentum for high-quality industry development.
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