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EnglishWeimai Technology Co., Ltd. is among the top 10 innovative Internet hospital companies in China and ranks among CBI Insights’ Global Digital Health 150. As the pioneer of digital full-course management, Weimai upholds the mission “Making healthcare services accessible to all” and has grown into China’s largest full-course management service platform. With more than 2,500 partner hospitals nationwide, Weimai serves over 60 million users, providing nearly 1 million services per day and accumulating over 1 billion service instances.
Technological advancement and business innovation are key to continuously enhancing Weimai’s competitiveness. DingTalk serves as a foundational platform, integrating Weimai’s intelligent health management ecosystem to provide robust support for company-wide innovation. This helps Weimai more efficiently leverage AI to empower Chinese hospitals and doctors, meeting the public’s multi-level, diversified, and personalized healthcare needs.
— Qiu Jialin, CEO of Weimai
Accurate Information Delivery Across Business Scenarios
Weimai employees use DingTalk to achieve cross-regional collaboration and effective internal communication. Take DingTalk Announcements as an example: the feature supports precise delivery of lengthy documents and materials. The mixed text-and-image layout makes information transmission more intuitive, while the confidentiality feature ensures that announcements cannot be forwarded. Built-in document watermarks effectively prevent screenshots and unauthorized sharing. In addition, Weimai leverages DingTalk’s Log module, combining it with real-world business scenarios such as prescription management, quality control, and sales management. By standardizing log templates, Weimai has achieved standardized communication of work-related information, addressing management challenges caused by geographic and operational dispersion.
Real-Time Budget Monitoring and One-Click Project Management
As corporate operations become increasingly complex, traditional project management and budget control methods have faced issues such as low efficiency and delayed information. To address this, Weimai has adopted DingTalk’s lightweight toolset—“Spreadsheet + OA Approval”—to successfully optimize its project management processes.
Through two spreadsheets—“Operational Project Management” and “Operational Budget Management”—Weimai has achieved fine-grained management of all operational projects and real-time monitoring of budgets. Employees can submit project budget requests via OA Approval, and the system automatically synchronizes the budget amount to the spreadsheet, calculating in real time whether the budget has been exceeded. Based on automated rules, budget results are precisely synchronized to both the initiator and the department head, ensuring transparency and accuracy in budget management.
Instant Response to Patient Companion Needs for Zero-Delay Medical Services
In its quest to enhance the patient experience, Weimai Technology Co., Ltd. has addressed longstanding issues in traditional companion services, including information asymmetry, slow response times, and low service efficiency. By leveraging its proprietary CareAI technology, combined with features like spreadsheets and group chats, Weimai has created a closed-loop system for intelligent collection and processing of companion service requests. After patients book companion services through CareAI, the request information is automatically synchronized to a DingTalk spreadsheet and instantly delivered to the companion team via a group chat bot, ensuring that patients receive service recommendations in real time. Meanwhile, the companion team uses the spreadsheet to manage requests and analyze data, significantly improving service efficiency.
Communicating Corporate Culture to Build a Warm and Engaged Team
Weimai places great emphasis on employee experience and sense of belonging. Its dedicated content team uses the DingTalk Service Window “Weimai Inside” to uncover and share stories that reflect the company’s culture and highlight the contributions of its employees. Monthly CEO Lunch events bring senior leaders face-to-face with frontline staff, allowing them to listen to employee feedback, answer questions, and share the company’s strategy and direction. In addition, Weimai has established the “High-Performance Club” leaderboard to recognize individuals or teams that excel in performance, innovation, or collaboration, inspiring all employees to strive for excellence and fostering a positive work environment.
Streamlining HR Management for Faster Strategy Execution
Weimai uses DingTalk Agoal to create an end-to-end workflow—from strategy decoding and multi-dimensional goal management to process tracking and performance evaluation—supporting the execution of strategic goals. This approach breaks down departmental silos, captures process data, and drives digital transformation in management. At the same time, DingTalk’s dedicated platform is deeply integrated with Weimai’s HRM system, greatly improving HR efficiency. When new employees join, the HRM system automatically creates a DingTalk enterprise account and sends an onboarding notification. Through DingTalk’s message center and workbench, employees can quickly access HR notifications, handle pending tasks, and complete daily clock-ins, salary inquiries, and other routine operations.
Safeguarding Digital Assets with DingTalk’s Dedicated Security Capabilities
Leveraging DingTalk’s dedicated security controls, Weimai has built a multi-layered, comprehensive data protection system. From enterprise account management and compliance adherence to permission control, anomaly monitoring, policy review, and data breach prevention, Weimai has created a robust security network to protect its information assets.
At the entry point, employees are allowed to log in only through enterprise accounts on trusted devices. Device port management, network access restrictions, and IP address range settings further strengthen security at the first line of defense. For data transmission, supported by both visible and invisible watermarks, flexible permissions can be set for different files based on management needs and user roles (copying, forwarding, creating, exporting, downloading, etc.). Combined with an intelligent system for identifying and filtering sensitive information, this forms a layered defense system that effectively counters the threat of data leakage. In addition, by configuring alert rules for abnormal file behavior—such as setting daily limits on member downloads, copies, or deletions—Weimai can promptly detect high-risk activities within the organization and prevent significant losses.
From cross-regional collaboration to refined project management, from intelligent companion services to efficient HR management, Weimai has leveraged DingTalk’s digital capabilities to achieve a comprehensive upgrade in both business operations and management. Looking ahead, Weimai will continue to deepen its digital applications, using technology to empower healthcare, deliver high-quality health services to more patients, and drive the company toward greater efficiency and intelligence. This will help accelerate the digital transformation of China’s healthcare industry.
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