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EnglishDingTalk is expanding its global presence by building localized teams and facilitating communication and collaboration across borders, which are critical components of daily operations for companies going global.
In June this year, DingTalk announced its global expansion strategy and launched a series of innovative products designed to help companies break through time zone, language, and geographic barriers. These products aim to enhance cross-border communication and collaboration efficiency for employees from different countries who speak different languages.
On November 27, DingTalk officially entered Hong Kong, marking a new step in its global expansion strategy.
If you’ve read the article “DingTalk Product Experiences: In Three Months, We Solved 6,000 Global Language Adaptation Issues,” you’ve already seen DingTalk’s commitment to globalization. If not, it means we still have more work to do. In this article, we’ll explore DingTalk’s global product experiences through the daily work of multinational company employees.
1. Cross-timezone Communication | Chat Displays Other Party’s Time Zone Info
It’s 4:00 p.m. in Jakarta, Indonesia. Ahmad, the manager of the Indonesian sales team, is about to send a message via DingTalk to Emily, the head of the U.S. product team, to inquire about the latest product design progress. Ahmad notices that the chat interface shows Emily’s local time as 3:00 a.m. He decides to choose a more appropriate time to contact her, avoiding sending messages during her nighttime hours or disrupting her rest.
Key takeaway: In cross-border communication, displaying the other party’s time zone is a thoughtful feature that not only improves communication efficiency but also fosters mutual understanding and respect among global employees.
2. Cross-timezone Meetings | Smart Meeting Time Recommendations
The China headquarters is planning a global market strategy meeting. The organizer, Cheng Yu, the head of the China headquarters’ marketing team, has invited marketing leaders from Indonesia, Vietnam, the United States, Germany, Mexico, and Chile to attend.
When organizer Cheng Yu schedules the cross-timezone meeting, DingTalk Calendar automatically recommends an optimal meeting time based on the participants’ time zones and availability. Once participants accept the meeting invitation, the meeting time is automatically converted to their local time zones.
Key takeaway: DingTalk’s smart meeting time recommendation feature effectively solves the confusion caused by cross-timezone meetings, saves organizers the hassle of calculating time differences, and boosts the efficiency of cross-border “appointments.”
3. Cross-timezone Attendance | Unified Management of Global Employee Attendance
It’s 8:00 a.m. Beijing time. Zhang Ming, an employee at the China headquarters, clocks in for work. At the same time, Rizky, an employee at the Indonesia branch (7:00 a.m.), is just getting out of bed; Anna, an employee at the German research institute (1:00 a.m.), is resting; and Diego, an employee at the Mexico production base (6:00 p.m. the previous day), is preparing to clock out for the day.
Holiday and attendance management has long been a core foundational capability of DingTalk. With DingTalk’s international version of holiday and attendance, enterprise administrators can set different rules for various time zones and locations. No matter where employees are located, they can clock in and out according to their local time zones, and all attendance data is automatically synchronized to a unified management backend.
Key takeaway: DingTalk’s cross-timezone attendance experience helps enterprise managers better understand and allocate global human resources.
1. Instant Messaging | Automatic Chat Message Translation
It’s 8:00 a.m. in Florida, USA. Emily, the head of the U.S. product team, receives a message in Indonesian from Ahmad, the manager of the Indonesian sales team. Since Emily doesn’t speak Indonesian, DingTalk automatically translates the message into English. After understanding the message, Emily replies in English, and DingTalk again translates her reply into Indonesian so Ahmad can easily understand it too.
2. Video Conferencing | Multilingual Real-time Translation
At 9:00 p.m. Beijing time, Cheng Yu, the head of the China headquarters’ marketing team, initiates an online video conference via DingTalk. During the meeting, Lukas, the head of the German marketing team, speaks in German. DingTalk’s video conferencing subtitles instantly translate the German speech into Chinese, Indonesian, Vietnamese, English, and Spanish, allowing participants from China, Indonesia, Vietnam, the United States, Germany, Mexico, and Chile to easily understand Lukas’s remarks. Similarly, when Maria, the head of the Mexican marketing team, speaks in Spanish, DingTalk’s video conferencing system instantly translates her remarks into other languages that the participants can understand.
Key takeaway: DingTalk’s multilingual real-time translation feature for video conferencing enables participants from different countries to join discussions with ease, ensures accurate and efficient information exchange, and greatly enhances communication efficiency in cross-border meetings.
3. Full Interface Translation | One-click Translation of All Product Interfaces
The HR team at the China headquarters has chosen “Cool Academy,” a third-party partner platform developed for DingTalk, as the company’s employee training platform. However, Cool Academy’s product interface currently supports only Chinese, which creates language barriers for overseas employees using the platform. Translating all training materials into multiple languages would significantly increase workload and costs.
DingTalk’s “Full Interface Translation” feature provides an ideal solution. It can be enabled for free, and a floating translation button appears on the interface. With a single click, all text on Cool Academy’s product interface is translated into the language specified by the overseas employee.
Key takeaway: DingTalk’s “Full Interface Translation” experience can translate all text on DingTalk’s product interfaces, completely breaking down language barriers and greatly lowering the threshold for multinational employees to use DingTalk.
4. Email | One-click Translation of Multilingual Emails
Email remains a key tool for global communication and collaboration, especially for formal document exchanges, cross-departmental coordination, and external communications. As a crucial part of DingTalk’s global product lineup, the email feature now supports one-click translation of emails into 30 different national/regional languages.
5. YiDA | One-click Publishing of Multilingual Applications
DingTalk’s low-code platform, YiDA, allows enterprises to quickly build customized business applications tailored to their specific needs. YiDA supports one-click publishing of multilingual versions, making it easy to deploy project management applications in Southeast Asia or set up sales processes suitable for Europe and the Americas. This flexibility helps enterprises respond agilely to changes in the global market.
1. Login/Registration | Multiple Account Types, Multilingual Support
Registration/login is the first product experience users encounter when using DingTalk. The ease with which users can complete registration/login directly impacts their impression of the DingTalk brand and even influences whether they continue using the platform. In September this year, we upgraded the login/registration feature for global use—overseas users can register/login using non +86 phone numbers, email addresses, and enterprise accounts, among other account types. They can also switch DingTalk’s system language to their preferred language directly on the login/registration interface, significantly lowering the barrier to entry.
2. Parent-Child Organizations | Managing the Entire World Under One Organization
Through DingTalk’s “Parent-Child Organizations” feature, administrators of multinational organizations can link branches and subsidiaries in different countries/regions to a single corporate organization, creating a global employee directory that makes it easy to find people across borders. Applications and approval workflows installed in the parent organization can be authorized for global employees based on actual needs, enabling cross-border teams and complex business processes to collaborate and manage seamlessly on a unified platform.
3. Global Network Acceleration | Stable, Smooth Connectivity
A stable and smooth network is the foundation of a great global communication and collaboration experience—and the core guarantee that cross-border teams can communicate and collaborate efficiently. DingTalk has deployed independent network acceleration nodes in 11 countries and 16 cities worldwide, significantly reducing latency in cross-border data transmission and improving the smoothness of file sharing, audio/video conferencing, and instant messaging.
Conclusion
The above features represent DingTalk’s ongoing efforts to help companies going global tackle challenges related to cross-timezones, cross-languages, and cross-border operations. Like any business strategy, going global is not achieved overnight—it requires continuous exploration, adaptation, and evolution in the marketplace. DingTalk is accelerating the development of its global product capabilities to create a “no time difference, no language barrier, borderless, and trustworthy” global communication and collaboration experience. We remain committed to providing solid support for the global business development of companies expanding overseas.
Key takeaway: For global communication and collaboration, one DingTalk is all you need!
Thank you for your interest in DingTalk’s global product experience.
DomTech is DingTalk’s official designated service provider in Macau, dedicated to providing DingTalk services to a wide range of customers. If you’d like to learn more about DingTalk platform applications, feel free to contact our online customer service or reach us by phone +852 95970612 or email cs@dingtalk-macau.com. Our skilled development and operations teams bring extensive market service experience, and we’re ready to provide you with professional DingTalk solutions and services!