Português
EnglishWuhan Optic-Link Technology Co., Ltd. (ACCELINK) has been deeply engaged in the field of optical communications for 40 years and is the first domestically listed company specializing in optical electronic devices for telecommunications. Optic-Link not only carries the mission of "accelerating connectivity," but also serves as a national demonstration enterprise for technological innovation. For seventeen consecutive years, it has been ranked among the Top 10 Most Competitive Chinese Optical Devices, Auxiliary Equipment, and Raw Materials Companies (No. 1) and the Top 10 Most Competitive Global Optical Devices Companies (No. 4).
However, with the rapid growth of its business and changes in the optical communications market environment, Optic-Link faces challenges such as fragmented daily communication, chaotic work collaboration, and a lack of a collaborative system for knowledge and documentation. These issues directly impact the company's operational efficiency and information security. As an enterprise collaboration platform, DingTalk has not only integrated deeply into Optic-Link's business activities but has also effectively promoted a deeper evolution—from digital transformation of organizational structure to digital transformation of business processes—achieving a "five-in-one" digital transformation: one platform, one network, one center, one kilometer, and one line.
In line with its internationalization strategy, Optic-Link has built a unified collaboration platform based on a dedicated DingTalk foundation and leveraged DingTalk's app packaging capabilities to create Alink, a platform tailored specifically for Optic-Link. Through Alink, the company has established a unified collaboration and office portal, strengthened its security management foundation, enhanced its digital transformation capabilities using tools like Yida and TB, and integrated various self-developed business applications, significantly improving employees' collaborative office efficiency.
"Alink": A Single Platform for All Employees
Optic-Link Technology is a global leader in the research, development, and production of optoelectronic devices and modules. Among China's largest suppliers of optical communication devices, it is renowned for its ability to conduct systematic and strategic research and development of optoelectronic components. However, in day-to-day operations, employees still rely on various communication platforms such as WeChat and QQ. In addition, various conferencing software is used on public cloud platforms. Although the company has a knowledge management platform and an enterprise cloud storage system, these tools are limited to document archiving and fail to support effective knowledge collaboration and flow.
Based on a dedicated DingTalk foundation, Optic-Link has built a unified collaboration platform and created Alink, a platform tailored specifically for Optic-Link, leveraging DingTalk's app packaging capabilities. Alink integrates multiple office scenarios, including instant messaging, meetings, email, knowledge management, and document sharing, creating a collaborative office environment that aligns with the company's culture. By accelerating information flow and collaboration, Alink not only enables efficient business connectivity but also translates the company's management system into practical operations. In particular, the deep integration of IM, Ding Mail, and online meeting features allows employees to meet various work needs on a single platform, whether for internal communication or project management. In addition, Alink integrates knowledge management and document-sharing functions, facilitating knowledge transfer and accumulation.
Data Security: A Single Network for Unified Control
Technology companies place a strong emphasis on information security. However, employees can save chat logs and emails on personal devices, and the lack of an audit mechanism in business interactions creates a risk of confidential documents being leaked. In addition, the numerous external interfaces opened to accommodate various business systems, while convenient for business personnel, also increase the risk of cyberattacks.
To address these challenges, Optic-Link has fully adopted the security features of DingTalk's dedicated edition, enabling local storage of business data and localization of collaborative process data, thereby strengthening data security. Hardware devices are centrally managed, and all external interfaces are consolidated, ensuring that every hardware device passes trusted-device authentication. DingTalk has become the company's sole external interface, and the file-sharing functionality of other systems and cloud storage platforms has been disabled. This measure not only effectively prevents "leakage" in the field of information security but also ensures the safety and integrity of the company's data.
A Central Hub for Integrated Business Scenarios
In the past, Optic-Link faced challenges such as fragmented business processes and complex information access. Employees often had to use VPNs to access company systems from external networks, and for security reasons, system administrators could not grant full access to all employees. In addition, work notifications at different levels were scattered across the company, departments, and projects, making it difficult for employees to obtain information efficiently. The coexistence of multiple business systems often left employees confused about which system to use for a given task.
To solve these problems, Optic-Link chose DingTalk as the core platform for its digital transformation. DingTalk integrates various business applications, notification messages, and alert reminders, which not only improves employee productivity but also significantly reduces management costs. Company announcements are distributed via DingTalk, allowing employees to view and respond at any time. System administrators can also use DingTalk to send different notifications to different employees, avoiding redundant work and misinformation. DingTalk provides Optic-Link employees with a unified office portal, where they can access entry points to all business systems, simplifying usage and eliminating the need to switch frequently between multiple systems, thereby boosting efficiency.
The Final Kilometer: Yida + Cool Apps Enable Business Implementation
In expanding its business systems, Optic-Link faced the challenge of declining collaboration effectiveness, characterized by poor communication, non-closed-loop management, and insufficient risk alerts. To address these issues, Optic-Link conducted in-depth research through DingTalk into the difficulties and pain points employees encounter in their daily work and developed and deployed more than 10 "cool apps."
These apps have effectively improved business collaboration efficiency, resolved communication bottlenecks, optimized management processes to achieve closed-loop operations, and enhanced risk alerts through real-time data analysis. By leveraging the DingTalk platform, Optic-Link has successfully strengthened its corporate collaboration and operational efficiency, maintained its market-leading position, and provided valuable experience for other enterprises.
A Single Line Connecting Sales, R&D, and Supply Chain
As Optic-Link has experienced rapid growth in the market, its demands for internal management have risen to unprecedented levels. Product innovation has not been closely aligned with market needs, and the surge in business volume has posed challenges for project management.
Optic-Link has partnered with DingTalk to build a flexible and powerful R&D project management system:
Task communication normalized: Leveraging the deep integration of TeamBition with DingTalk, all team R&D tasks are now communicated on a normalized basis. All tasks and process records are searchable and traceable, enhancing communication efficiency.
Document review streamlined: Using TB's different task types and varying document classification requirements, Optic-Link has customized document review rules, enabling flexible, convenient, and efficient document reviews while simplifying the review process.
Project management differentiated: Optic-Link adopts a tiered, categorized, and decentralized approach to project management. It has created differentiated project management templates for different departments and products, optimizing project management processes.
R&D activities coordinated: By integrating R&D activities across different technologies and sequences, Optic-Link coordinates various R&D efforts, efficiently breaks down tasks, and provides a reference framework for job qualifications.
The application of the DingTalk platform ensures information security while preventing the R&D process from becoming a "black box," significantly enhancing Optic-Link's team collaboration efficiency and project management transparency.
DomTech is DingTalk's officially designated service provider in Macau, specializing in providing DingTalk services to a wide range of customers. If you'd like to learn more about DingTalk platform applications, feel free to contact our online customer service or reach us by phone at +852 95970612 or by email at cs@dingtalk-macau.com. With an outstanding development and operations team and extensive market service experience, we can provide you with professional DingTalk solutions and services!