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EnglishQingfeng Pharmaceutical Group Co., Ltd. is an innovative pharmaceutical enterprise group integrating drug R&D, production, and sales. It is among the top 100 Chinese pharmaceutical companies and has more than ten subsidiaries. The company has received significant honors, including the Second Prize of the National Science and Technology Progress Award. Qingfeng Pharmaceutical takes "continuously providing outstanding services for human health" as its mission and strives to become a leading supplier of pharmaceutical and healthcare products in China. Its products are distributed across 31 provinces, municipalities, and autonomous regions, serving over 5,000 secondary and above hospitals, more than 20,000 primary-level medical institutions, and 60,000 pharmacies. Among its product portfolio, drugs for anti-infection, anti-hepatitis B, anti-tumor, and central nervous system treatments rank among the top in the domestic market.
By leveraging DingTalk's open capabilities, Qingfeng Pharmaceutical has achieved "five unifications" at the management infrastructure level: unified organization, unified communication, unified authentication, unified messaging, and unified to-do lists. This has laid a solid foundation for the company's digital transformation. With low-code capabilities, Qingfeng Pharmaceutical can quickly meet the needs of long-tail applications within the enterprise. At the same time, DingTalk's dedicated security features have reduced the risk of information leakage. By building a DingTalk portal tailored specifically for Qingfeng Pharmaceutical, the company has achieved cost savings in operations while improving management efficiency.
Breaking Information Silos to Achieve "Five Unifications" at the Management Infrastructure Level
In the past, in a large pharmaceutical group like this—with more than 2,000 employees and a complex business chain—information flow from top to bottom was a persistent challenge. In such intricate business processes, decision-making and feedback often failed to be handled in a timely manner. Through collaboration with DingTalk, Qingfeng Pharmaceutical has successfully implemented "five unifications" at the management infrastructure level: unified organization, unified communication, unified authentication, unified messaging, and unified to-do lists.
Today, Qingfeng Pharmaceutical uses DingTalk to manage and update the entire organizational structure in real time. With DingTalk serving as the identity authentication center, the company has integrated platforms such as OA, ERP, email, reports, and low-code systems, enabling the mobile transformation of all applications, including ERP, CRM, SRM, HR, and OA, into a closed-loop system. This change has greatly reduced reliance on traditional paper documents, making reporting, approval, and decision-making more efficient and convenient.
Low-Code Empowers Data Standardization and Workflow Automation
Scenario 1: Employee Performance Management
In the past, employee performance management relied on Excel spreadsheets, making it difficult to accurately reflect evaluation criteria. Data integration was cumbersome and prone to errors. Today, by using low-code tools, Qingfeng Pharmaceutical has achieved standardization of performance data. After evaluations are entered, results are automatically calculated and displayed, significantly improving the accuracy and efficiency of data processing. At the same time, process transparency has been enhanced, allowing each department to focus more on core tasks and reducing deviations caused by information asymmetry.
Scenario 2: IT Business Management
Facing issues such as a lack of basis for IT resource allocation and unclear pathways for employees seeking technical support, which led to delayed feedback, Qingfeng Pharmaceutical has used low-code to automate workflows. Departments can now submit issues based on their needs and receive immediate feedback. Tasks are processed in an orderly manner according to priority, significantly boosting work efficiency. Meanwhile, the system-generated data dashboard provides a clear view of work order progress. Through detailed task analysis, management can clearly understand the time consumed in handling tasks, the quality of task completion, the frequency of requests submitted by each department, and the distribution of common issues, providing strong support for managerial decision-making.
Building a "Software-Hardware Integrated" Monitoring System to Enable Proactive Data Delivery
To ensure water quality safety during the production process, Qingfeng Pharmaceutical previously relied on dedicated personnel to monitor the system around the clock. This not only consumed significant manpower but also made it difficult to guarantee the speed and accuracy of data feedback. Now, Qingfeng Pharmaceutical has developed a mini-program on the DingTalk platform that seamlessly integrates with the monitoring system. When pollution indicators exceed the threshold, the system automatically sends real-time alerts to the relevant responsible parties via DingTalk. In addition, the alert information includes detailed超标数据, enabling those responsible to accurately assess the situation and make informed decisions in the first instance.
Building a Dedicated Enterprise Portal to Achieve Dual Upgrades in Management and Culture
Traditional workbench displays were monotonous, making it difficult to inspire employees' sense of belonging and identity. To address this issue, Qingfeng Pharmaceutical leveraged DingTalk's "self-controllable" capabilities to build a dedicated office portal with distinctive corporate cultural features. This portal integrates access points to various office systems, enhancing work efficiency while incorporating rich corporate information, interactive communities, and learning resources. Through personalized design, employees can more intuitively experience the charm of the company's culture in their daily work, strengthening their sense of belonging and identity. The dedicated DingTalk portal not only optimizes workflows but also serves as an important medium for team cohesion and cultural dissemination, helping Qingfeng Pharmaceutical achieve dual upgrades in management and culture.
From the "five unifications" at the management infrastructure level to the efficient application of low-code tools and the personalized construction of a dedicated portal, DingTalk has provided comprehensive support for Qingfeng Pharmaceutical's digital transformation, helping the company maintain its leading position in the pharmaceutical industry. In the future, Qingfeng Pharmaceutical will continue to deepen its collaboration with DingTalk, further optimizing its digital management system and driving innovation in drug R&D and market expansion. Empowered by digitalization, Qingfeng Pharmaceutical will continue to deliver outstanding services for human health and steadily advance toward its goal of becoming a leading supplier of pharmaceutical and healthcare products in China.
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