Português
EnglishRecently, Tianzheng Electric (hereinafter referred to as "Tianzheng"), a leading domestic low-voltage electrical company, officially signed an agreement with DingTalk. The two parties will engage in deep collaboration around digital and intelligent transformation, leveraging DingTalk's integrated AI solutions to drive intelligent upgrades across the electrical industry—from R&D to service—and enhance the group's overall operational efficiency.
Founded in 1990, Tianzheng has been deeply rooted in the industry for more than three decades and was listed on the main board in 2020. Backed by cutting-edge technology and R&D capabilities, lean manufacturing expertise, and digital, customized products and solutions, Tianzheng has become a trusted partner for leading customers in power, telecommunications, new energy, new infrastructure, and many other industries.
As a representative of "Made in China," Tianzheng's business spans the globe, with various products exported worldwide. Its global service network urgently needs to be built on efficient information flows and business collaboration. After adopting DingTalk, the AI assistant has become a key driver of Tianzheng's high-quality services. DingTalk's AI capabilities and global platform will help Tianzheng accelerate its digital transformation, more effectively improving customer service quality and operational efficiency.
Tianzheng boasts over 100,000 product SKUs, with complex product information and intricate technical details. The DingTalk AI assistant, built on Tianzheng's own knowledge base data, can help sales staff quickly formulate tailored solutions based on customer needs. Zhou Guanghui, rotating president of Tianzheng Electric, said: "The DingTalk AI assistant fully activates Tianzheng's historical knowledge base, ensuring that more than 30 years of valuable knowledge is passed down."
In addition, in terms of employee services, Tianzheng has also created a "Corporate Intelligent Service Desk" based on the AI assistant, providing answers to employees' questions in areas such as administration and human resources, effectively enhancing employee experience and satisfaction.
Zhou Guanghui, rotating president of Tianzheng Electric, stated that AI is profoundly impacting industries across the board, and an intelligent, digital collaboration platform is crucial for Tianzheng. Tianzheng will continue to deepen its cooperation with core partners like DingTalk, continuously enhancing its digital and intelligent service capabilities to provide customers with more efficient and reliable electrical system services.
Xiong Weiyi, vice president of DingTalk, noted that Tianzheng is a benchmark enterprise in the new energy sector, and its lean manufacturing philosophy aligns closely with DingTalk's approach. This collaboration marks an important milestone in DingTalk's "Industry Intelligence Partner Program." He expressed anticipation for jointly creating a digital benchmark in the electrical industry with Tianzheng, using reusable AI solutions to empower upstream and downstream players in the industrial chain and help "Made in China" move toward a smarter future.
DomTech is DingTalk's official designated service provider in Macau, specializing in providing DingTalk services to a wide range of customers. If you'd like to learn more about DingTalk platform applications, you can directly consult our online customer service or contact us by phone at +852 95970612 or by email at cs@dingtalk-macau.com. We have an excellent development and operations team with extensive market service experience, ready to provide you with professional DingTalk solutions and services!