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EnglishRecently, Wanwei Original Culture Communication (Shaanxi) Co., Ltd. ("Wanwei"), a leading company in middle school exam preparation materials, signed a partnership agreement with DingTalk. Through this collaboration, Wanwei will integrate AI with educational scenarios via DingTalk to jointly build an intelligent Q&A platform for middle and high school students nationwide, accelerating the digital and intelligent transformation of education services.
"In the AI era, education service models are undergoing profound changes. Through our partnership with DingTalk, AI technology and education services will be deeply integrated. We will be able to provide higher-quality learning services to students across the country and contribute to China's digital and intelligent transformation of education," said Zhao Wei, Wanwei's business leader.
Deeply Rooted in Education, Continuously Advancing Service Upgrades
Every year, Wanwei develops more than 200,000 original high-quality questions. Its specialized middle school exam books serve 28 provinces, municipalities, and autonomous regions across China. As a leading player in the domestic educational materials sector, Wanwei has always taken innovation as its core driving force, continuously advancing the iteration and upgrade of its educational services. In the face of the AI wave, Wanwei has established a comprehensive AI strategy: in the K12 sector, it is leveraging AI to create an intelligent Q&A service platform, building a dedicated Q&A knowledge base to enhance the quality of human teacher Q&A services while optimizing students' personalized Q&A and learning experiences.
Leveraging DingTalk's AI Capabilities to Improve and Enhance Q&A Services
In the past, when serving a massive number of students with Q&A, Wanwei faced challenges such as complex teacher team management, difficulty in precisely matching Q&A resources, and the need for continuous improvement in service quality. By leveraging DingTalk's powerful collaboration capabilities and AI technologies, Wanwei has achieved significant breakthroughs in areas such as teacher management, response speed, service quality, and service formats. The company has enabled efficient collaboration among nearly 1,000 teachers, reducing the average first-response time for Q&A from over 45 seconds to under 30 seconds; student satisfaction has surged to more than 96%; and various Q&A formats—including video, voice, images, and text—especially video explanations and online voice communication, have earned high praise from students, significantly enhancing the service experience.
Accumulating Data Assets, Exploring New Paths for AI Integration
In addition, Wanwei has built an AI knowledge base on DingTalk. By combining this with the continuously accumulated content from teacher Q&A sessions, the company is steadily optimizing the efficiency and quality of its services for students. With DingTalk's notification reach and other features, Wanwei has implemented online intelligent quality checks and service alerts, effectively promoting improvements in teacher service quality. The operations team, using AI analytics, can also quickly identify and resolve bottlenecks in the service process.
On DingTalk, Wanwei has accumulated a wealth of valuable educational data assets, including test question resources, student performance data, and popular knowledge points. These industry-unique data sets will serve as an important foundation for deepening cooperation between the two parties in the future. According to reports, Wanwei also plans to further integrate DingTalk's AI capabilities to provide data-driven decision support for the continuous optimization of teaching services, constantly exploring innovative integration paths between AI technology and educational scenarios.
As AI technology continues to evolve, Wanwei and DingTalk will embark on deeper explorations in the field of smart education, jointly driving innovation in education service models and contributing to China's digital and intelligent transformation of education.
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