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English24 Days to Complete Cross-Border Animal Import: The Starting Point of an Efficiency Revolution
In early September 2025, Sanya Atlantis welcomed nine marine creatures that had traveled from afar. What seemed like a routine import was, in fact, an extreme test of organizational coordination—combining cross-border transportation, quarantine procedures, multi-department collaboration, and a tight time window. Under traditional processes, such approvals typically take more than 90 days.
Yet Fosun Tourism Group completed the entire process efficiently in just 24 days, setting a new industry record. This wasn’t a coincidence—it was a real-world validation of its new working paradigm: the Planning Efficiency Implementation System (PEIS) deeply integrated with AI.
As a global travel and leisure group with over 18,000 employees, Fosun Tourism Group has long faced management challenges in “turning the elephant.” Cross-industry operations, multiple regions, and a fast-paced environment have led to information silos, slow response times, and frequent execution gaps—creating a core bottleneck for high-quality growth.
Facing the competitive shifts of the AI era, CEO Bao Jiangjun made it clear: “Efficiency is not an option; it’s a matter of survival.” Thus began an organizational transformation centered on “planning efficiency”—building a digital management system that is quantifiable, visual, evaluable, and closed-loop—and fully integrating AI capabilities to create an AI-native organization.
PEIS: From Experience-Driven to System-Driven
In early 2025, Fosun Tourism Group established a Planning Efficiency Center and partnered with DingTalk Teambition. Led by senior executives, they introduced a new principle—“plan first, manage by nodes, drive with data, empower with AI”—and implemented it as PEIS (Planning Efficiency Implementation System), an integrated platform that combines task management, process governance, and intelligent decision support.
PEIS transforms all work into structured plans, making processes controllable through standardized nodes and enabling intelligent alerts and automated execution via data and AI. It is not just a task board; it is a full-link operating system that covers strategy decoding, project implementation, and daily operations.
In the marine animal import project, PEIS demonstrated its power for the first time: more than 200 sub-tasks were automatically broken down and assigned to 18 departments, critical paths were tracked in real time, risks were flagged in red, and approval workflows were intelligently routed. Complex projects advanced efficiently within a unified framework, truly achieving “every task has a plan, everyone has a node, and the entire process is traceable.”
Currently, PEIS covers all 18 departments at headquarters and the company’s seven major business segments, with a closed-loop rate of 99% for work plans. This shift has moved the organization from “working by experience” to “executing by system,” injecting a high degree of certainty into operations.
AI Embedded in Workflows: From Supporting Tool to Intelligent Agent Closed Loop
If PEIS is the skeleton, then AI is its flowing blood and thinking brain. Fosun Tourism Group has deeply embedded AI into the core of PEIS, forming a closed-loop intelligent agent system of “Plan–AI–Execution–Feedback.”
Launched in 2025, the company-wide AI assistant “Xiao Wen” serves as the intelligent execution terminal for PEIS. It is not an isolated chatbot but a contextualized AI agent that integrates with the task system, sensing employees’ current tasks, bottlenecks, and needs.
In finance, “Xiao Wen” automatically parses invoices, generates expense reports, and predicts approval paths, reducing processing time by more than 40%. In branding, it captures real-time public sentiment and competitor dynamics, automatically generating multiple draft versions of copy and moving the creative starting point forward. In management, it transforms operational data into visual interpretation reports, helping non-financial staff “understand and use data effectively.” In forecasting, based on historical completion rates and resource utilization, it proactively flags potential delays and recommends optimal staffing allocations.
This “AI embedded in processes, processes driving execution” model frees employees from repetitive tasks, allowing them to focus on high-value decision-making and customer experience innovation. Human–machine collaboration has become a natural part of daily work.
Building a Three-Layered AI Agent Matrix Across the Entire Value Chain
This intelligent layout relies on “FTG One,” an intelligent decision-support system that integrates business knowledge, operational data, and industry insights, creating a three-layer AI agent architecture that spans “toC–toB–toM”:
For consumers (toC), AI G.O has been launched at three resorts—Sanya Atlantis, Xianlin, and Taicang—as well as on the Fuyouhui membership platform, providing personalized services and intelligent interactions.
For employees (toB), “Xiao Wen” draws on knowledge bases from each resort and functional line, offering frontline staff instant Q&A and decision support.
For management (toM), FTG One serves as a knowledge-based intelligent decision-support agent, transforming complex data into strategic insights and helping senior leaders make rapid decisions.
This matrix layout ensures that AI capabilities run through the entire value chain, from customer experience to strategic decision-making.
Genetic Reshaping: From “Experience-Driven” to “System + AI-Driven”
The essence of Fosun Tourism Group’s transformation is a reshaping of its organizational DNA: PEIS solves “how to get things done right,” while AI answers “how to do them smarter.” Their fusion gives rise to “new quality productivity”—a high-performance work paradigm that uses structured planning as its foundation, AI as its leverage, and data as its fuel.
Its value lies in three areas:
First, a replicable methodology: PEIS provides an efficiency governance framework applicable to multi-industry, large-scale organizations.
Second, quantifiable results: completing animal import approvals in 24 days, improving expense report efficiency by 40%, and achieving a task closed-loop rate of over 99% are all hard metrics that validate the approach.
Third, a forward-looking organizational form: By deeply integrating AI into core workflows, Fosun Tourism Group is evolving from a “company using AI” to an “organization defined by AI.”
In today’s travel industry, where smart transformation is accelerating and global competition is intensifying, efficiency has become a strategic capability. Anchored by PEIS and powered by AI, Fosun Tourism Group has not only achieved “Atlantis speed” but also defined a new paradigm for corporate transformation in the AI era—not passively adapting to technology, but actively using technology to reshape organizational logic.
The future has arrived. With “planning efficiency + AI” as its twin wings, Fosun Tourism Group is empowering every employee to become “new quality productivity” in the AI era, moving toward a more agile and intelligent future. While others are still debating whether AI can replace humans, Fosun Tourism Group’s answer is clear: AI will not replace people—but it will reshape our organizations.
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